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FAQ's

 

  • Why choose April Lane's?

    Not all cleaning companies are created equal. How do you make the right choice? Just ask the right questions! How long have they been around? Are they influenced by big investors, or by real people running a family business? Do they have the lowest rates? If so, chances are their cleaner wages are low, too. Sustainability isn't just about earth friendly products. It's about sustainable wages and lifestyles for all. So, what really sets us apart from the competition? Our staff!

  • Do you provide earth friendly products?

    Yes! We have tested a wide range of products and have found the ones that are the safest and most effective. We use only earth friendly products by default. For tougher grime, we ask our clients for permission to pull out the heavy-duty cleaners, on a one-time or as-needed basis. By providing our own quality supplies, we eliminate this burden for our clients and are certain to have the right products for the job. Have allergies? They're no match for our vacuum's HEPA filtration system.

  • Are you licensed, bonded and insured?

    Yes! We have been a licensed business since 1987. We are bonded for up to $25,000.00 upon conviction and carry general insurance for up to $2,000,000.00. Please feel free to ask our office for the most current copy of our Certificate of Liability Insurance, or any other info you wish to review.

  • What kind of background checks and training do you do?

    In a word: thorough! We hire slowly and carefully to select only the best applicants whose work history shows strong customer service and longevity. They must wow us at every stage of the hiring process: in-depth application and interview, nationwide criminal background check, and multiple reference checks. That's just the beginning! Each team member passes tests on products, techniques and safety before entering the field. Now they're finally ready for our 125 hour training program!

  • I want ongoing service. How does it work?

    We start by performing a one-time deeper Initial Cleaning, after which you have the option to schedule a discounted Recurring Service on a regular day/time with a default cleaner. To get started, please submit a quote request via our website, or contact us by phone or email. Upon receiving your quote, please let us know which of the offered pricing options you prefer, and which days work to schedule the Initial Cleaning. We'll take it from there!

  • Do I have to be home when the cleaner comes?

    Nope! Only if you want. Most clients prefer to "stay out of the way," so they can do more fun things before returning home to a sparkling clean house. It's customary to provide us with a spare key to either keep in a secured lockbox (which we provide free of charge and set up discreetly outside your home), or to bring with us each time if you live in an apartment or condo. If you prefer, you're more than welcome to be home, and we'll be happy to work around you.

  • How is my key kept secure?

    Upon receiving your key, we stamp it with a randomly generated key code which makes it identifiable only to those within our company. No name, no address, no nothing. If someone outside of our company came across the key, they would have no way of knowing to whom it belonged. Even more popular is our free lockbox option, which stores your spare key inside. It always stays at the job location, and can also serve as an emergency entry method for your family.

  • Can I have the same cleaner every time?

    Yes and no. You'll be assigned a default cleaner for recurring service. In the rare event of vacation/sick days, we'll let you know who's coming instead. Ongoing schedule changes do happen occasionally, in which case we'll provide advanced notice. Most clients love every cleaner they get. If you're not absolutely thrilled, rest assured that we are certain to have another cleaner who is right for you. We won't be satisfied until we've found the perfect match.

  • What about my pets?

    One of your cleaner's favorite things about their job is getting to meet the furry members of your family! When you sign up for service, we'll ask about your pets, so we can be prepared for the escape-artist kitty or unfriendly dog. Our non-toxic products are safe for all types of families and their pets.

  • What if I'm not completely happy with the cleaning?

    Your happiness is our happiness, and we stand by our Quality Guarantee. If the job isn't done to your satisfaction, just leave it as it is, and call us within 48 hours. We'll come back and make it perfect at no charge. We'll also take $25 off that service for the inconvenience. If the work was done well, but more time was needed to finish all that you would have liked done, we can arrange to schedule more time.

  • What if I have to cancel a cleaning?

    Should you need to reschedule or cancel, please make sure to provide a full 2 business days' notice, excluding evenings/weekends when our office is closed. For instance, if your cleaning falls on a Monday, our office must know by the prior Thursday during business hours (8:30am-4:30pm). If less notice is given, the late fee is $25 if you reschedule to another day. If the appointment is skipped altogether, the late cancellation fee is 50% of the entire cleaning cost. This helps reimburse your cleaner for lost work. Thank you in advance for your understanding!

  • What is the minimum number of hours I can schedule cleaning?

    We have a 2 hour minimum with one cleaner, which is typically the lowest you'll find in our industry. Most companies our size only work in teams, so they must require a 4+ hour minimum charge to offset drive-time pay for their cleaners. Since our cleaners are trained to work independently, we only require a 2 hour minimum, which can save our clients money.

  • What is appropriate client etiquette?

    Feedback is #1. Everyone wants a clean home, but you might be surprised by how widely that vision varies between customers. Please communicate often.

    Tipping is never expected, but always appropriate and appreciated. Typical gratuity ranges anywhere from $10-$40 per cleaner, and can be added via cash or card.

  • How do I prepare for my cleaning?

    It's customary to please pick things up off the foor and declutter counters and surfaces, within reason. This allows your cleaner to focus on the nitty gritty dirt and grime. Dishes are considered a daily chore, so please clear your sink and counters of any dirty dishes to the best of your ability. Your cleaner will be happy to move a few dirty dishes out of the way to clean underneath. If picking up and doing dishes are part of why you've hired us, we'll be happy to do those by request!

"Their cleaners do a perfect job cleaning your house and are very, very dependable. Easy to book at a moment's notice and encourage feedback about their cleaners." -K.F., Seattle

"My cleaner takes care of every detail. I love to come home on cleaning days!" -T.H., Bellevue

"I really appreciate the time and effort your company spends on making sure we're happy clients. It makes such a big difference." -J.A.S., Seattle

"April Lane's gave me my weekends back, and the house looks better than ever. I can manage everything via email. They're always responsive and accommodating. " -C.L., Seattle

"At April Lane’s Home Cleaning, they always meet or exceed my expectations. I have recommended them to all my friends." -R. S., Seattle