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FAQ's
Why choose April Lane's?
Not all cleaning companies are created equal. How do you make
the right choice? Just ask the right questions! How long
have they been around? Are they influenced by big
investors, or by real people running a family business? Do they
have the lowest rates? If so, chances are their cleaner wages are
low, too. Sustainability isn't just about earth friendly products.
It's about sustainable wages and lifestyles for all.
So, what really sets us apart from the
competition? Our
staff!
Do you provide earth friendly products?
Yes! We have tested a wide range of products and have found the
ones that are the safest and most effective. We use only earth
friendly products by default. For tougher grime, we ask
our clients for permission to pull out the heavy-duty cleaners, on
a one-time or as-needed basis. By providing our own quality
supplies, we eliminate this burden for our clients and are certain
to have the right products for the job. Have allergies? They're no
match for our vacuum's HEPA filtration system.
Are you licensed, bonded and insured?
Yes! We have been a licensed business since 1987. We are bonded
for up to $25,000.00 upon conviction and carry general insurance
for up to $2,000,000.00. Please feel free to ask our office for the
most current copy of our Certificate of Liability Insurance, or any
other info you wish to review.
What kind of background checks and training do you do?
In a word: thorough! We hire slowly and carefully to select only
the best applicants whose work history shows strong customer
service and longevity. They must wow us at every stage of the
hiring process: in-depth application and interview,
nationwide criminal background check, and multiple
reference checks. That's just the beginning! Each team member
passes tests on products, techniques and safety before entering the
field. Now they're finally ready for our roughly 100 hour training
program!
I want ongoing service. How does it work?
We start by performing a one-time deeper Initial Cleaning, after
which you have the option to schedule a discounted Recurring
Service on a regular day/time with a default cleaner. To get
started, please submit a quote
request via our website, or contact us by phone or email. Upon
receiving your quote, please let us know which of the offered
pricing options you prefer, and which days work to schedule the
Initial Cleaning. We'll take it from there!
Do I have to be home when the cleaner comes?
Nope! Only if you want. Most clients prefer to "stay out of the
way," so they can do more fun things before returning home to a
sparkling clean house. It's customary to provide us with a spare
key to either keep in a secured lockbox (which we provide free of
charge and set up discreetly outside your home), or to bring with
us each time if you live in an apartment or condo. If you prefer,
you're more than welcome to be home, and we'll be happy to work
around you.
How is my key kept secure?
Upon receiving your key, we stamp it with a randomly generated
key code which makes it identifiable only to those within our
company. No name, no address, no nothing. If someone outside of our
company came across the key, they would have no way of knowing to
whom it belonged. Even more popular is our free lockbox option,
which stores your spare key inside. It always
stays at the job location, and can also serve as an
emergency entry method for your family.
Can I have the same cleaner every time?
Yes and no. You'll be assigned a default cleaner for recurring
service. In the rare event of vacation/sick days, we'll let you
know who's coming instead. Ongoing schedule changes do happen
occasionally, in which case we'll provide advanced notice. Most
clients love every cleaner they get. If you're not absolutely
thrilled, rest assured that we are certain to have another cleaner
who is right for you. We won't be satisfied until we've found the
perfect match.
What about my pets?
One of your cleaner's favorite things about their job is getting
to meet the furry members of your family! When you sign up for
service, we'll ask about your pets, so we can be prepared for the
escape-artist kitty or unfriendly dog. Our non-toxic products are
safe for all types of families and their pets.
What if I'm not completely happy with the cleaning?
Your happiness is our happiness, and we stand by our Quality
Guarantee. If the job isn't done to your satisfaction,
just leave it as it is, and call us within 48 hours. We'll come
back and make it perfect at no charge. We'll also take $25 off that
service for the inconvenience. If the work was done well, but more
time was needed to finish all that you would have liked done, we
can arrange to schedule more time.
What if I have to cancel a cleaning?
Should you need to reschedule or cancel, please make sure to
provide a full 2 business days' notice, excluding evenings/weekends
when our office is closed. For instance, if your cleaning falls on
a Monday, our office must know by the prior Thursday during
business hours (8:30am-4:30pm). If less notice is given, the late
fee is $25 if you reschedule to another day. If the appointment is
skipped altogether, the late cancellation fee is 50% of the entire
cleaning cost. This helps reimburse your cleaner for lost work.
Thank you in advance for your understanding!
What is the minimum number of hours I can schedule cleaning?
We have a 2 hour minimum with one cleaner, which is typically
the lowest you'll find in our industry. Most companies our size
only work in teams, so they must require a 4+ hour minimum charge
to offset drive-time pay for their cleaners. Since our cleaners are
trained to work independently, we only require a 2 hour minimum,
which can save our clients money.
What is appropriate client etiquette?
Feedback is #1. Everyone wants a
clean home, but you might be surprised by how widely that vision
varies between customers. Please communicate often. You are
always encouraged to double check our
work - meticulously, even! Please kindly wait until
we've finished and double checked it
first. Tipping is never
expected, but always appropriate and appreciated. Typical gratuity
ranges anywhere from $5-$30 per cleaner, and can be added via cash
or card.
How do I prepare for my cleaning?
It's customary to please pick things up off the foor and
declutter counters and surfaces, within reason. This allows your
cleaner to focus on the nitty gritty dirt and grime. Dishes are
considered a daily chore, so please clear your sink and counters of
any dirty dishes to the best of your ability. Your cleaner will be
happy to move a few dirty dishes out of the way to clean
underneath. If picking up and doing dishes are part of why you've
hired us, we'll be happy to do those by request!
"Their cleaners do a perfect job cleaning your house and are very, very dependable. Easy to book at a moment's notice and encourage feedback about their cleaners."
-K.F., Seattle
"My cleaner takes care of every detail. I love to come home on cleaning days!"
-T.H., Bellevue
"I really appreciate the time and effort your company spends on making sure we're happy clients. It makes such a big difference."
-J.A.S., Seattle
"April Lane's gave me my weekends back, and the house looks better than ever. I can manage everything via email. They're always responsive and accommodating. "
-C.L., Seattle
"At April Lane’s Home Cleaning, they always meet or exceed my expectations. I have recommended them to all my friends."
-R. S., Seattle
